Shipping and Delivery
How are the shipping charges calculated?
Within NZ the delivery fee is a flat rate of $4.95
Outside NZ, shipping charges are applied in categories calculated by NZ Post based on the weight of your order and the distance to destination. These charges are additional to the product prices quoted. International airpost is the most cost-effective shipping method for all orders outside New Zealand but faster options are offered at checkout if desired, including track-and-trace via international courier. Any additional import duty or tariffs incurred will be the responsibility of the customer.
How soon will my order be processed?
For all shipments please allow 24 hrs for processing before the order is shipped. Same day shipping is not available. Orders are processed on business days only. Any orders placed after processing or on the weekend will be processed the following business day and shipped the day after.
How long is the delivery time to my address?
Within New Zealand:
Orders will be sent via PostHaste courier for delivery within 1-2 business days.
Normal delivery will be within 24 hours but allow up to 2 days in outlying areas.
We require a physical address. You may be required to provide a signature on receipt.
We do not deliver to postboxes.
Via International Air (non-tracked service), NZPost delivery target is 3-12 business days.
Via International Courier (tracked service), NZPost delivery target is 2-6 business days.
Via International Express Courier (tracked service), NZPost delivery target is 1-5 business days.
These times are guide only and can be subject to variables such as border clearance/customs processing.
Can I track my parcel?
Visit the Posthaste website and enter the parcel code from your despatch email in the BarCode field
Visit NZ Post's website to track your international delivery.